Workforce's new analytics portal
Workforce's new analytics portal
Workforce's new analytics portal

QuestionPro

QuestionPro

QuestionPro

In 2023, we set out to redesign the Workforce analytics portal, a vital tool for HR managers to monitor and identify trends using employee survey data. The goal was to provide managers with a fresh user experience, with streamlined navigation, expanded functionalities, customizable dashboards, and new, insightful, easy-to-use widgets.

THE PROBLEM

πŸ“ˆ Data storytelling

The previous analytics dashboard was lacking proper hierarchy and effective visuals, making the data hard to read for managers, we had to let the data tell the story.

Our existing widgets lacked a clear hierarchy, effective visuals and were cluttered, which made the information hard to read.

πŸ” Fragmented analytics

Some of the analytics were only accessible from the admin panel, while others were available through the portal. We needed to plan the architecture of the new portal to include all the analytics.

We had to find a balance between using the existing design library and introducing simplified patterns that allowed the data to be the real focus of the dashboards.

πŸ“ Designing for scale

For the introduction of a new set of customizable widgets, we had to create a scalable flow and structure that would fit all the different functionalities and visuals.

THE PROCESS

Started the process with an extensive audit of the old analytic tools and competitor SWOT analysis. Reviewed customer feedback with the help of the customer support team. Together with the product triage team, we defined the scope, functionalities, and limitations.

Our existing widgets lacked a clear hierarchy, effective visuals and were cluttered, which made the information hard to read.

On our previous admin analytics dashboard, widgets had dated UI that lacked hierarchy, overwhelming product complexity and a lack of proper styles.

On the portal side, the navigation was static and bulky, with numerous actions occupying most of the screen space and drawing the user's attention away from the actual data, which was relegated to a secondary position.

We defined the scope and architecture, considering the new functionalities and centralizing all the analytic widgets in one place.

THE USERS

HR Administrator

Needs a powerful dashboard with options to customize and filter the data that they need. They’re here for the powerful analytics and dig deep to the insights. This is part of her main role.

Manager

Managers reviews and interprets the data, but doesn’t have a lot of time to analyze it, they need an easy to use platform that they can check out quickly and understand the needs of his employees.

THE RESULTS

Improved navigation

We simplified and reorganized the interface for better usability and a delightful experience for Portal users.

Enhanced settings

We reorganized the options the user has to edit and customize the dashboards to its needs.

Delight

The visual design of the Portal was improved and cleaned-up, allowing the data to be the main focus.

Edit dashboard mode

The editing mode is triggered when needed to keep the dashboard as clean and simple as possible when in read mode, allowing users to focus on what matters most, the data.

Redesigned widgets

Thanks for visiting, let's talk! πŸ‘‹

Copyright Β© 2024 Ruth Zehntner

Thanks for visiting, let's talk! πŸ‘‹

Copyright Β© 2024 Ruth Zehntner

Thanks for visiting, let's talk! πŸ‘‹

Copyright Β© 2024 Ruth Zehntner